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Leadership Philosophy

"As an organization that believes in a participatory management style, we get a good reading as to what the guest really wants. And we get buy-in from people in responding to those needs."
---------- Mike Sturdivant, Co-Chairman of the Board

"The premise upon which we make business decisions here is simple: Our people are our most precious asset and the guest is our true boss."
---------- Gaines Sturdivant, President

 "Leadership from the bottom up" may seem to be an unusual organizational structure. Yet at MMI, it reveals a management philosophy proven by 51 years of success and growth:

First, the MMI organizational chart is an inverted pyramid. Our growing number of guests are at the top, followed below by line staff and department heads, then by managers, and down to senior management at the very bottom point. This ensures that those whose everyday job is guest/customer interaction and service are, in turn, supported by the others below them, in sequence. And secondly, this ensures that at every facility, in every job, in every department, MMI associates have buy-in and authorship in all corporate plans and goals.

Every company seeks to make a profit- a return on investments. In that respect MMI is like any other business.e to set the

To MMI, investment means empowerment: resources applied to people as well as bricks and mortar. This investment provides the vision to the future of our industry, the courage to set the goals that the future demands of those who will remain profitable, and the disciplined and creative leadership necessary to reach those goals. To MMI, investment builds a confident partnership. We have been strengthened by over 50 years of commitment to this industry. Thus, we have grown.

MMI is asurvivor as our uncompromised record of outstanding return proves. Most importantly, an investment in MMI means an investment in a future we will help define.

We are empowered to succeed by those who invest in us their capital. To them we gratefully return that capital multiplied. To those who invest in us their labor, we will return leadership, career potential and job satisfaction. And to those guests who invest in us their trust, we will return unparalleled service and value. Today and tomorrow, MMI is without peer. 

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